We're happy to help.
Quick answers to the most common questions. Can't find yours? Send us a message or call 088-227 32 32.
Orders & shipping
When will my order arrive?+
Delivery time is 3–5 working days. Shipping is free over €50 within the Netherlands; below that € 6.95. To Belgium and the rest of the EU € 12.95.
Do you ship to Belgium or Germany too?+
Yes, to the Benelux and Germany. Rates appear at checkout.
How can I track my order?+
You'll get a track & trace by email as soon as the parcel is handed to PostNL.
Returns & exchanges
What's the return window?+
You have 14 days to return the product without giving a reason. The product must be unused and in original packaging.
Who pays return shipping?+
If the product doesn't perform as promised: we do. If you return without reason: you do.
How fast will I get my money back?+
Within 5 working days of receiving your return we refund the amount to the same account.
Warranty & service
How long is the warranty?+
5-year swap warranty on antennas. Routers and accessories carry the standard 2-year manufacturer warranty.
What does the warranty cover?+
Manufacturing defects and faults under normal use. Not: lightning damage, incorrect installation, or connector wear from excessive plugging.
My antenna doesn't perform as expected — now what?+
Call or email us. In 9 out of 10 cases it's the placement or router setting — we fix that remotely.
Installation & advice
Do you install antennas too?+
We work with a network of installers across the Netherlands. On request we'll put you in touch.
Which antenna fits my router?+
Run our antenna finder or send a photo of the port — we recognise it straight away.
Does your antenna work with 5G?+
Check the antenna's supported frequency bands and whether your router has a suitable external antenna port. Ask us for advice if you're unsure about the combination.
Didn't find an answer?
We're available on working days from 09:00 to 17:00.
