Delivery time 3–5 working days
Customer service

We're happy to help.

Quick answers to the most common questions. Can't find yours? Send us a message or call 088-227 32 32.

Free shipping
Over €50 within the Netherlands
14-day returns
Not happy = money back
5-year warranty
Swap warranty on antennas

Orders & shipping

When will my order arrive?+

Delivery time is 3–5 working days. Shipping is free over €50 within the Netherlands; below that € 6.95. To Belgium and the rest of the EU € 12.95.

Do you ship to Belgium or Germany too?+

Yes, to the Benelux and Germany. Rates appear at checkout.

How can I track my order?+

You'll get a track & trace by email as soon as the parcel is handed to PostNL.

Returns & exchanges

What's the return window?+

You have 14 days to return the product without giving a reason. The product must be unused and in original packaging.

Who pays return shipping?+

If the product doesn't perform as promised: we do. If you return without reason: you do.

How fast will I get my money back?+

Within 5 working days of receiving your return we refund the amount to the same account.

Warranty & service

How long is the warranty?+

5-year swap warranty on antennas. Routers and accessories carry the standard 2-year manufacturer warranty.

What does the warranty cover?+

Manufacturing defects and faults under normal use. Not: lightning damage, incorrect installation, or connector wear from excessive plugging.

My antenna doesn't perform as expected — now what?+

Call or email us. In 9 out of 10 cases it's the placement or router setting — we fix that remotely.

Installation & advice

Do you install antennas too?+

We work with a network of installers across the Netherlands. On request we'll put you in touch.

Which antenna fits my router?+

Run our antenna finder or send a photo of the port — we recognise it straight away.

Does your antenna work with 5G?+

Check the antenna's supported frequency bands and whether your router has a suitable external antenna port. Ask us for advice if you're unsure about the combination.

Didn't find an answer?

We're available on working days from 09:00 to 17:00.